Moon Connect Travels Agency Refund Policy

Requesting a Refund

At Moon Connect Travels Agency, we understand that plans can change, and we strive to accommodate your needs with our flexible refund policy. If you need to cancel your travel arrangements, please review the following guidelines to determine if you are eligible for a refund.

Eligibility for a Refund

1. Cancellation Timeframe : Refunds are available depending on the timing of the cancellation. Please refer to your specific travel package details for the exact timeframe.

2. Non-Refundable Fees : Some fees may be non-refundable, such as booking fees or certain service charges. These will be clearly stated at the time of booking.

3. Travel Insurance : Customers who have purchased travel insurance may be eligible for a refund or partial refund based on the terms of their policy.

4. Force Majeure : In the event of unforeseeable circumstances beyond our control (e.g., natural disasters, pandemics), special refund policies may apply.

How to Request a Refund

1. Contact Us : To initiate a refund request, please contact our customer service team at moonconnect71@gmail.com or call us at 8905471171. Provide your booking ID and the name under which the reservation was made.

2. Documentation : Depending on the reason for the refund, you may be required to provide additional documentation (e.g., medical certificates).

3. Processing Time : Refund requests are processed within 7-10 business days after receiving your request. The time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.

4. Mode of Refund : Refunds will be processed using the original payment method.

Special Considerations

– Group Bookings: Special refund rules may apply for group bookings. Please refer to your group booking agreement for more details.
– Promotional Offers: Bookings made under promotional offers may have different refund policies. Please review the terms and conditions of the offer.

Need Help?

Our customer service team is here to assist you with your refund request and answer any questions you may have. Please don’t hesitate to reach out for support.

Contact Information :

– Email: moonconnect71@gmail.com
– Phone: 8905471171

Thank you for choosing Moon Connect Travels Agency. We look forward to serving your travel needs